We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.
Please allow 2 days for processing then depending on which shipping option is chosen, standard shipping is about 3-5 days and priority shipping is about 1-3 days depending on USPS and where you live.
Front Porch Boutique is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact USPS customer service team so they can assist you.
ONLY full price items will get you a store credit which we'll give you in the form of a promo card once your return has been processed.
The following items are final sale and cannot be returned:
Items purchased with a discount code
Items that are marked "SALE ITEMS" on the website (if an item has been marked down and/or is $20 or less)
Bodysuits + Bralettes + Intimates
- Surprise Bundles
All return requests must be made within 2 weeks of the order being placed. After the return has been approved, please make sure it is delivered back to Front Porch Boutique or brought to our store within 14 days. Returns that exceed this limit will not be accepted. Front Porch does not provide return labels. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchases.
TO RETURN AN ITEM:
You will need to ship your return to 1901 N. Bishop Ave Rolla, MO 65401
We do not offer shipping labels on returns.
DAMAGED ITEMS: If you receive a damaged/defective item, please email firstname.lastname@example.org within 7 days of delivery. Please include a picture of the damage and your order number.
LOST PACKAGES: Front Porch is not liable for packages that are lost or stolen and will not offer a refund. We recommend purchasing “Route Shipping Insurance” at checkout to cover your order if it is lost, stolen or damaged. If you think your package is lost or stolen and you purchased the shipping insurance, you must file a claim within 30 days of the order being shipped out or the claim will not be accepted. After 30 days, Front Porch is unable to offer assistance in finding a lost package.
SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing email@example.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT firstname.lastname@example.org THANK YOU!
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